Shipping and Delivery

When will I receive my order and how long does delivery take?

Delivery times vary depending on the shipping method, location, and carrier transit times. Below is a general estimate of what to expect:. Most freight deliveries take place without any incidents or issues!.

Do I need any special accommodations to prepare for delivery?

Delivery requirements depend on whether your shipping address is commercial or residential and the type of freight being delivered. Here’s what you need to know:.

Do you ship worldwide?

We currently only ship within the lower 48 U.S. states. However, we are happy to ship to any freight forwarder located within the lower 48 states if you have one arranged for international shipping. ✅ Lower 48 U.S. States – Standard and freight shipp

How much does shipping cost?

Shipping costs vary based on several factors, including the weight, size, destination, and shipping method of your order. ✅ At Checkout – Enter your shipping address, and the system will calculate the exact cost before you complete your order.✅ Disco

Do you offer shipping discounts?

Our freight prices are already typically discounted to provide you with the best possible rates. We work with multiple carriers to secure competitive pricing on shipping costs. ✅ Bulk Orders – Larger orders may qualify for better freight rates.✅ Prom

What should I do if I have not received my order but tracking says "delivered?"

If your tracking shows "delivered" but you have not received your order, follow these steps:. ✅ Look around your property, including your front door, porch, garage, side doors, or mailbox.✅ Ask neighbors if the package was mistakenly delivered to the

How do I change my delivery address?

If you need to update your delivery address, please follow these guidelines:. ✅ Contact Us Immediately – Address changes can be made before shipment at no additional cost (depending on the stage of processing before shipping). 🚨 Re-consignment Fees

Can I pick up my order from a terminal?

Yes, LTL (Less Than Truckload) freight orders may be eligible for pickup from the carrier’s terminal. However, standard parcel shipments are not available for terminal pickup.

Does delivery require my signature?

A signature is only required for LTL (Less Than Truckload) freight shipments. Parcel shipments do not require a signature upon delivery. ✅ LTL Freight Orders – A signature is required upon delivery to confirm receipt. The carrier will coordinate a de

Why does my order have multiple tracking numbers?

Your order may have multiple tracking numbers for the following reasons:.

When will my backorder ship?

Backordered items will ship as soon as they become available. The estimated shipping time depends on the product and supplier availability. Here’s what you can do:. Contact Us for Updates:. We appreciate your patience and will ship your order as soon

Where are you located and where will my order ship from?

Our headquarters is located in Washington, NC but have distribution centers all over the country. Your order will ship from one of our multiple warehouses, depending on product availability and your shipping address. We aim to ship from the closest w