# boyd-enterprise

> Public Help Center articles for boyd-enterprise.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I edit or cancel my order after it has been placed?](https://help.elitetruck.com/en-US/can-i-edit-or-cancel-my-order-after-it-has-been-placed-1216545.md): We process orders quickly to ensure fast shipping, but if you need to make changes or cancel your order, follow these steps:
- [I didn't receive my order confirmation, what should I do?](https://help.elitetruck.com/en-US/i-didnt-receive-my-order-confirmation-what-should-i-do-1216523.md): Please verify your email inbox and spam/junk folders for the order confirmation. Allow a brief processing period, as confirmations may experience a slight delay. If the confirmation is not received, contact Customer Support with your order details.
- [How can I check my order status?](https://help.elitetruck.com/en-US/how-can-i-check-my-order-status-1216525.md): Easy Ways to Check Your Order Status:. 1. By Email:. 2. By Phone:. Our team is happy to assist you with any order-related questions!
- [I received a damaged item, what should I do?](https://help.elitetruck.com/en-US/i-received-a-damaged-item-what-should-i-do-1216527.md): If you received a damaged item, please follow these steps:
- [What should I do if I received the wrong item?](https://help.elitetruck.com/en-US/what-should-i-do-if-i-received-the-wrong-item-1216532.md): If you received the wrong item, follow these steps:
- [What should I do if I am missing an item in my order?](https://help.elitetruck.com/en-US/what-should-i-do-if-i-am-missing-an-item-in-my-order-1216533.md): If an item is missing from your order, follow these steps:
- [How can I report an error or issue on the website?](https://help.elitetruck.com/en-US/how-can-i-report-an-error-or-issue-on-the-website-1216546.md): If you encounter an error or issue on our website, please let us know so we can fix it as soon as possible. You can report the issue by:
- [What are the available payment methods?](https://help.elitetruck.com/en-US/what-are-the-available-payment-methods-1216510.md): We offer a variety of payment options to accommodate your needs:. Note: Tax exempt customers should submit the form HERE contact us at sales@elitetruck.com with the appropriate documentation prior to placing the order.
- [When will I be charged for my order?](https://help.elitetruck.com/en-US/when-will-i-be-charged-for-my-order-1216512.md): Standard Orders:Payment is required at the time of placing your order. Your payment will be processed immediately upon checkout.B2B Accounts with Payment Terms:We offer B2B accounts with payment terms for approved businesses.To qualify, you must comp
- [Do you offer price matching?](https://help.elitetruck.com/en-US/do-you-offer-price-matching-1216515.md): We work very hard to ensure that we offer the absolute best prices online. We will match any price that we can at the time of purchase, considering a link to the exact product listed elsewhere at a lower final price is provided. We want you to feel c
- [Is payment secure on your site?](https://help.elitetruck.com/en-US/is-payment-secure-on-your-site-1216516.md): Yes! We take payment security seriously and use industry-standard measures to protect your information.
- [How do I pay using a gift card?](https://help.elitetruck.com/en-US/how-do-i-pay-using-a-gift-card-1216517.md): If you have a gift card, you can use it as payment during checkout by following these steps:
- [When will I receive my order and how long does delivery take?](https://help.elitetruck.com/en-US/when-will-i-receive-my-order-and-how-long-does-delivery-take-1216562.md): Delivery times vary depending on the shipping method, location, and carrier transit times. Below is a general estimate of what to expect:. Most freight deliveries take place without any incidents or issues!
- [Do I need any special accommodations to prepare for delivery?](https://help.elitetruck.com/en-US/do-i-need-any-special-accommodations-to-prepare-for-delivery-1216580.md): Delivery requirements depend on whether your shipping address is commercial or residential and the type of freight being delivered. Here’s what you need to know:
- [Do you ship worldwide?](https://help.elitetruck.com/en-US/do-you-ship-worldwide-1216581.md): We currently only ship within the lower 48 U.S. states. However, we are happy to ship to any freight forwarder located within the lower 48 states if you have one arranged for international shipping. ✅ Lower 48 U.S. States – Standard and freight shipp
- [How much does shipping cost?](https://help.elitetruck.com/en-US/how-much-does-shipping-cost-1216582.md): Shipping costs vary based on several factors, including the weight, size, destination, and shipping method of your order. ✅ At Checkout – Enter your shipping address, and the system will calculate the exact cost before you complete your order.✅ Disco
- [Do you offer shipping discounts?](https://help.elitetruck.com/en-US/do-you-offer-shipping-discounts-1216583.md): Our freight prices are already typically discounted to provide you with the best possible rates. We work with multiple carriers to secure competitive pricing on shipping costs. ✅ Bulk Orders – Larger orders may qualify for better freight rates.✅ Prom
- [What should I do if I have not received my order but tracking says "delivered?"](https://help.elitetruck.com/en-US/what-should-i-do-if-i-have-not-received-my-order-but-tracking-says-%22delivered%22-1216585.md): If your tracking shows "delivered" but you have not received your order, follow these steps:. ✅ Look around your property, including your front door, porch, garage, side doors, or mailbox.✅ Ask neighbors if the package was mistakenly delivered to the
- [How do I change my delivery address?](https://help.elitetruck.com/en-US/how-do-i-change-my-delivery-address-1216588.md): If you need to update your delivery address, please follow these guidelines:. ✅ Contact Us Immediately – Address changes can be made before shipment at no additional cost (depending on the stage of processing before shipping). 🚨 Re-consignment Fees
- [Can I pick up my order from a terminal?](https://help.elitetruck.com/en-US/can-i-pick-up-my-order-from-a-terminal-1216590.md): Yes, LTL (Less Than Truckload) freight orders may be eligible for pickup from the carrier’s terminal. However, standard parcel shipments are not available for terminal pickup.
- [Does delivery require my signature?](https://help.elitetruck.com/en-US/does-delivery-require-my-signature-1216592.md): A signature is only required for LTL (Less Than Truckload) freight shipments. Parcel shipments do not require a signature upon delivery. ✅ LTL Freight Orders – A signature is required upon delivery to confirm receipt. The carrier will coordinate a de
- [Why does my order have multiple tracking numbers?](https://help.elitetruck.com/en-US/why-does-my-order-have-multiple-tracking-numbers-1216593.md): Your order may have multiple tracking numbers for the following reasons:
- [When will my backorder ship?](https://help.elitetruck.com/en-US/when-will-my-backorder-ship-1216594.md): Backordered items will ship as soon as they become available. The estimated shipping time depends on the product and supplier availability. Here’s what you can do:. Contact Us for Updates:. We appreciate your patience and will ship your order as soon
- [Where are you located and where will my order ship from?](https://help.elitetruck.com/en-US/where-are-you-located-and-where-will-my-order-ship-from-1216596.md): Our headquarters is located in Washington, NC but have distribution centers all over the country. Your order will ship from one of our multiple warehouses, depending on product availability and your shipping address. We aim to ship from the closest w
- [What is your return policy?](https://help.elitetruck.com/en-US/what-is-your-return-policy-1198840.md): The following items cannot be returned:. All freight items need to be inspected upon delivery of shipment. If there is damage, please have the driver notate the BOL accordingly or refuse delivery so we can process a freight damage claim or replacemen
- [How do I make a return?](https://help.elitetruck.com/en-US/how-do-i-make-a-return-1198849.md): Start a return, exchange, or replacement HERE. If you have any questions, contact us via email or phone. Please note: Built-to-order and custom items cannot be returned or exchanged. Additionally, items that have been mounted, installed, or assembled
- [How can I exchange an item?](https://help.elitetruck.com/en-US/how-can-i-exchange-an-item-1198864.md): We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replacement item will be shipped to you. Please note: Built-to-order and custom items cannot be returned or exchanged. Additionally, items th
- [My return request is under review, what should I do?](https://help.elitetruck.com/en-US/my-return-request-is-under-review-what-should-i-do-1216494.md): If your return request is under review, it means our team is processing your request and will provide further instructions soon. Here’s what you can do in the meantime:
- [I returned my order, how long does the refund take?](https://help.elitetruck.com/en-US/i-returned-my-order-how-long-does-the-refund-take-1216477.md): Refunds are issued once the return is received and inspected. To help speed up the process, please email tracking numbers and drop-off receipts to returns@elitetruck.com as soon as your return is shipped.
- [How do I select the correct product for my vehicle?](https://help.elitetruck.com/en-US/how-do-i-select-the-correct-product-for-my-vehicle-1216518.md): Choosing the right product for your vehicle is essential to ensure proper fitment and performance. Here’s how you can find the right product:
- [What is the Elite Promise Guarantee?](https://help.elitetruck.com/en-US/what-is-the-elite-promise-guarantee-1195468.md): We promise to make it right 100% of the time. We'll take care of any damages or defects, no matter the issue. Just contact our highly-rated USA-based commercial customer service team by clicking HERE. Know any purchase from EliteTruck.com comes with
- [How do I leave a review for EliteTruck.com?](https://help.elitetruck.com/en-US/how-do-i-leave-a-review-for-elitetruckcom-1216473.md): We at Elite Truck would love to hear from you. If you would like to review for Elite Truck, please click HERE and click on the button "Write a Store Review." We can't wait to hear your feedback about EliteTruck.com.
- [Do you offer bulk/fleet order discounts or provide quotes for larger orders?](https://help.elitetruck.com/en-US/do-you-offer-bulkfleet-order-discounts-or-provide-quotes-for-larger-orders-1316686.md): Absolutely! We understand the needs of larger orders and are happy to offer discounted pricing for bulk and fleet purchases. To get an accurate quote tailored to your specific requirements, please contact us HERE. We'll be happy to discuss your needs
- [How do I create an account or reset my password?](https://help.elitetruck.com/en-US/how-do-i-create-an-account-or-reset-my-password-1216609.md): You can use the "Sign In" option on our site. Once you enter your email you will be provided a code to sign into your account. There is not a password needed.
- [Is my personal information kept private?](https://help.elitetruck.com/en-US/is-my-personal-information-kept-private-1216611.md): We take your privacy and security seriously at EliteTruck.com. Our ecommerce platform is designed with industry-leading security measures to protect your personal information. Your data is securely stored and encrypted, and we do not share or sell yo
- [How can I change my account details (email, address, phone, or password)?](https://help.elitetruck.com/en-US/how-can-i-change-my-account-details-(email-address-phone-or-password)-1216613.md): You can send your new email to support@elitetruck.com along with the associated order number or previous email.