Please contact our U.S. based support team for any question or concern that you may have.

Please call our U.S. based support team M-F, 9am-7pm and Saturday/Sunday, 9am-4pm EST for phone support.

EliteTruck.com

If you receive a damaged item, please follow these steps:<ul><li id="isPasted" style="font-size: 16px; font-family: Inter;">Take Photos &#x2013; Capture clear images of the damaged item and packaging.</li><li id="isPasted" style="font-size: 16px; font-family: Inter;">Please fill out the form located <a href="https://elitetruck.com/pages/returns">HERE</a> and a Elite Team Member will contact you within 1-2 business days. </li></ul>

If you receive a damaged item, please follow these steps:

I received a damaged item, what should I do?

Orders

Can I edit or cancel my order after it has been placed?

I didn't receive my order confirmation, what should I do?

How can I check my order status?

What should I do if I received the wrong item?

What should I do if I am missing an item in my order?

How can I report an error or issue on the website?

What are the available payment methods?

When will I be charged for my order?

Do you offer price matching?

Is payment secure on your site?

How do I pay using a gift card?

Payments

When will I receive my order and how long does delivery take?

Do I need any special accommodations to prepare for delivery?

Do you ship worldwide?

How much does shipping cost?

Do you offer shipping discounts?

What should I do if I have not received my order but tracking says "delivered?"

How do I change my delivery address?

Can I pick up my order from a terminal?

Does delivery require my signature?

Why does my order have multiple tracking numbers?

When will my backorder ship?

Where are you located and where will my order ship from?

Shipping and Delivery

What is your return policy?

How do I make a return?

How can I exchange an item?

My return request is under review, what should I do?

I returned my order, how long does the refund take?

Returns, Refunds and Exchanges

How do I select the correct product for my vehicle?

What is the Elite Promise Guarantee?

How do I leave a review for EliteTruck.com?

Do you offer bulk/fleet order discounts or provide quotes for larger orders?

Elite Promise Guarantee

How do I create an account or reset my password?

Is my personal information kept private?

How can I change my account details (email, address, phone, or password)?

Customer Account Information

I received a damaged item, what should I do?Updated 5 months ago